How AI Is Changing the Elevator Industry (And What Owners Need to Know)

I sat down with Doug Vanden Bosch, President of Total Service, to talk about one of the biggest shifts happening in our industry right now — artificial intelligence.

We unpacked how AI is changing the way elevator companies operate, where automation is creating new opportunities, and why systems have to come before technology if you want AI to work for your own business.

Doug also shared where software is heading, how business owners can think about adoption, and why this wave is something you want to ride.

If today’s conversation got you thinking about where your business may be falling behind, my Elevator Business Diagnostic is designed to help you uncover your biggest constraint and build a plan to move forward.

Check it out here: https://www.elevatorstrategichub.com/elevator-business-diagnostic

[00:00] Introduction

[01:00] Doug’s Background

[02:00] AI Disruption

[05:00] Systems First

[07:00] Software Adoption

[09:00] AI Tools

[12:00] “Ellie” & Automation

[14:00] Protecting Roles

[15:00] Entrepreneur Advice

[16:00] Closing