Jim Fox (ATIS) on Data, Transparency & the Future of Elevator Service

In this episode, I sat down with Jim Fox, CEO of ATIS, to talk about what he’s seeing inside the elevator industry from a different perspective. Jim’s only been in the industry about 15 months, but his background across multiple industries gives him a unique lens on what’s happening right now, especially when it comes to service quality, data, and where things are headed. We got into the challenges I know a lot of you are dealing with today including talent gaps, rising costs, and the pressure to deliver better service with less time. But we also talked about where the opportunity is, and how data, transparency, and better communication can start to close that gap. It was a great conversation that really comes back to doing the basics well like showing up, overcommunicating, and doing what you say you’re going to do. [00:00] – Intro [00:16] – Jim’s Background & Entry into the Industry [01:00] – Why the Elevator Industry Stood Out [02:00] – Technology, AI & Industry Acceleration [04:00] – The Responsibility Behind the Work [08:20] – The Biggest Challenge: Talent & Expertise Gaps [10:30] – Where Service Starts to Break Down [12:00] – Using Data to Work Smarter [15:00] – Transparency, Trust & Industry Friction [18:45] – The Role of Consultants in the Industry [22:30] – Rethinking Maintenance Models [24:15] – Building Trust in Business [26:00] – Closing Thoughts