Hard Conversations and Honest Leadership with Chris Gutkes

In this episode of The Elevator Entrepreneur Podcast, I sit down with Chris Gutkes, President of Island Elevator, to talk about the realities of leadership, growth, and tough decision-making as an elevator business owner.

Despite the numerous tech hiccups, me and Chris got to discuss some tough topics in our industry.

Chris shares his journey from fourth-generation elevator mechanic to company president, the lessons he learned after suddenly stepping into leadership, and how education helped him fill the gaps no one else could ever prepare him for.

We discuss the balance between growth and hiring (and firing), and how performance systems—like scorecards—create accountability and clarity for everyone involved.

Chris also opens up about the broader challenges facing the elevator industry, from consolidation to the lack of shared standards, and how we should prioritize education, collaboration, and connection among independent companies

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[00:01:00] Fourth-generation beginnings
[00:03:00] Becoming president overnight
[00:05:00] Balancing growth and hiring
[00:07:00] Making tough calls
[00:08:00] Scorecards and accountability
[00:09:30] Creating growth pathways
[00:10:30] Progress over perfection
[00:11:30] The state of the industry
[00:13:30] The roll-up cycle
[00:14:00] Real advice for every role
[00:16:00] Leading through connection